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Why Are Young Workers Less Engaged Today?
By Daryl C. Hannah - Aug 4, 2009
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Also read: generations in the workplace, employee engagement, younger workers, age discrimination

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As if balancing nearly four generations in the workplace simultaneously wasn't already difficult, now experts say the recession could further widen the generation gap.

A new study, conducted by Boston College's Sloan Center on Aging & Work, evaluated the effects of the recession on employee engagement. What researchers found: Members of Generation Y--workers ages 26 and younger--reported the greatest decrease in engagement, while engagement remained virtually unchanged for baby boomers and older (workers older than 43).

Why the gap? "Perceptions about job security, supervisor support and job quality," according to the report "The Difference a Downturn Can Make," part of the center's far-reaching age and generations study.

Click here to read "What's the Civil-Rights Struggle of Generation Y?"
Click here to listen to DiversityInc's webinar on "Generations in the Workplace."
Click here to read "Is the Generation Attitude Gap Widening?"

Older employees appear less affected by the recession. "Some older workers have seen it all, and that gives them experiential resilience," Marcie Pitt-Catsouphes, director of the Sloan Center said in the study. "Younger workers just don't have the depth of experience, which leaves them feeling less engaged in their jobs. But younger workers bring energy, enthusiasm and idealism. In a workplace where older and younger employees work side by side, the give and take between young and old is a valuable resource employers should leverage to survive the downturn."

 

What other findings did researchers uncover from the study?

• While younger workers felt the effectiveness of their work team as a whole drop as their job security declined, older workers felt the effectiveness of their team held steady even though they too reported a decreased sense of job security

• Respondents who felt their job security had decreased after the onset of the economic downturn cited a perceived decline in supervisor support, inclusion and job quality

• Those who cited a decrease in job security or felt their security was unchanged cited a slight increase in work overload, while those whose job security increased experienced a slight decrease in work overload

• Those whose job security decreased perceived a slight decrease in team effectiveness, whereas those whose job security increased experienced a slight increase in their perceptions of team effectiveness

What's the solution? "Employee engagement can be greatly enhanced by simple and cost-efficient efforts," says Christina Matz-Costa, research associate at the Sloan Center and one of the study's authors. "Providing strong training and development opportunities, encouraging work-team inclusion and promoting a culture of workplace flexibility and supervisor supportiveness are all effective strategies that can maintain or boost engagement."

Click here for the full study.

Your opinions and thoughts...
Posted Monday Jul 6, 2009 by Guest;
The Gen Y group at my workplace is phenomenal, and by no means could they be considered unengaged. They have banded together on their own to form a resource group and are coming up with great (and low cost!) ideas that enliven our organization. When an organization focuses on its values rather than its rules, that kind of inclusive action is possible..
Posted Monday Jul 6, 2009 by Guest;
After watching several members of my family retire only to be given gold watches and very minimal severance checks; I have never been able to really be loyal to any employer? The problems that the car industry is having paying the people who retired is mind-boggling to say the least. Perhaps it is time for all of us to wake up to the reality that social security will not be there when we retire; and that we need to start saving for our own futures. I can sadly see myself after I retire from the government as the old man who welcomes you to Wal-Mart; not because I want to but to make ends meet or at least wave at each other. .
Posted Monday Jul 6, 2009 by Guest;
As a 28 year old I can relate to both sides in this story. I was told a few months I might not have a job. Next week I have my yearly performance review. No other conversations have taken place. Poor management on my supervisors part? Yes, they want full commitment and engagement but let you know they could cut you at a moment's notice. That's not the best way to create engagement but it's the reality of the world. I think today's youth are being smarter about taking care of themselves and not depending on a company. It's almost impossible to build a lifelong career with one company and doing so might work against you when you are back on the market from lay-offs..
Posted Monday Jul 6, 2009 by Guest;
People join 'organizations' and leave 'supervisors'. Certainly not true for all instances, but I think that premise is growing. Supervision viewed as effective in the 80's and 90's, has become mediocre. Supervisory skills needed today have evolved, however the supervisors themselves have not kept up. Today's supervisors need to be frequent (as lamented in Anthony Smith's comment above) counselors, mentors and coaches. They need to let go of the command and control model and embrace team concepts and an empowering attitude. This is only accomplished by the supervisor who is self aware, self confident and trusting. It's the adage of 'supervision as I was supervised', and simply does not work in today's environment. Kathryn Birkhead's comment above about groups 'banding together as a resource group' holds promise for many organizations that recognize the power of safe conversations and their willingness to critique their own methodology of supervision and make appropriate adjustments. In economic times such as these, the tendency is to 'secure the hatches and tighten the belt'. This mentality stifles the creative juices and employees become protective of their knowledge and turf. Supervisors have to lighten up and create an environment for ideation. .
Posted Tuesday Jul 7, 2009 by Guest;
First of all what ages does Generation Y encompass? We have a 23-year-old, who has had a few minimal ideas but they proved inaccurate for our proofing of newspaper. He is really disengaged and comes through with the entitlement attitude. With only a month's employment, he would leave and not tell anyone where and then leave at 10 a.m. on a Friday and return at 10 a.m. on Monday. Other employees wonder where he gets the idea or the gall, that he is entitled to special privilege and just does what he wants. This is a bi-weekly newspaper and the editor has stressed letting someone know where your going in case there is a wreck or accident. This has continued to be a problem in the work place. So am not impressed with the work ethic or the lack of engagement. he demonstrates no initiative for his area of sports editor. it has been suggested that he needs to form a relationship with the coaches by actually going up to the facility and dropping in for casual chats. He never leaves the office and his computer seems to be his only focus.Small town centers on relationships that are formed to gain information. I don't think this kid will work out although he looked good on paper but not in person. .
Posted Wednesday Jul 8, 2009 by Guest;
I'am a 20 yr old Intern working for the summer in a government company.I do believe that some of the Generation Y can be unengaging because i notice it on my own account most of the time outside of work. Also most of the comments are correct. But I think that if a company showed more diligence when it comes to teaching younger employees what they need to know to keep job whether it be in that particular company or with someone else then the will feel as though they are more secure. I say this because the company i have been working for since the summer started has made me feel like i can take on any job anyone throws at me. These people seem to care more as people than employers,more as family than superiors. I would love to stay with this company for as long as I can. So the point i'am trying to make to anyone who makes big decisions(CEOs,Supervisors,coaches,ets.)is be opened minded make sure anyones experience with your company is a learning one so that the can have a more positive attitude on work ethics and the skills they need to succeed.
Posted Wednesday Jul 8, 2009 by Guest;
I could see this coming. In my own practice, one of my engagements was to help a professional organization consider what "new" pay would need to look like for the "new" worker. This was about six years ago. Instead of addressing "new" pay, I chose to address who the "new" worker was, and how they got that way. At that time, many organizations thought that they needed to restructure the Employer/Employee Contract. Loyalty was out, lean and mean was in, and the so called contract was transactional and short-term...aka, only as good as what you do for me NOW. I thought this was wrong-headed, and that organizations needed to think through what their agreements were with their staff better than that. Certainly, not 30 years and a gold watch, but not the above either. For all the reasons you and your readers have identified, newer workers (now gen y) became disaffected and either saw what happened in their families, or to others they knew, and/or they assessed a lack of committment on the part of the organizations--often resulting in lack of trust and the belief that "I" am the only person to trust. Mobility up, stability down, discretionary effort withheld, etc. are some of the symptoms which could and do occur.My challenge to the group was to help their organizations think better about how to meet the needs of the workforce, and better about the trust agreement and committment exchange with their workforce. If not, the "new" pay required would have to be so excessive to retain valued staff, that the economics and long term success of the organization just wouldn't work.So it's still going on..... .
Posted Tuesday Jul 14, 2009 by Guest;
I am a career development professional, but when I see some of the experiences my own children have had, it's no wonder to me that the younger generation is disengaged:A pharmacy chain where a recorded voice interviews potential employees, and informs them at some point during the interview, "You do not meet our minimum qualifications." When my daughter called them back to find out why not, she was told that she was a liar because she said she had never stolen from an employer, and they knew everyone had stolen from their employer! We don't shop there any more.An employer who hired someone else when my son applied for the job. She was incompetent and, after my son did both his own job and hers for several weeks, she was fired, after which my son was turned down for the job again.Business partner employers who showed up in brand-new matching Corvettes, called a staff meeting, and announced to their employees that the firm could not afford any raises that year. (My son said he was tempted to ask, "If I can't have a raise, may I have a ride in your new car?) Younger employees are, indeed, idealistic. Experiences such as these kill that idealism and engagement..
Posted Friday Jul 24, 2009 by Guest;
Great post!I am a Gen Xer and had participated in a similair conversation about a month ago online, which got ugly...so much so that I did not read it anymore. (I was a viewer and did not participate in the conversation, other than once) I think Gen Y will never feel the sense of "perceived" loyalty that Baby Boomers do...and why should they? I agree that younger employees are idealistic. What's wrong with that? Perhaps the problem is boomers are really scared..scared about their jobs..scared about their health..that if they keep doing the same thing at their job day after day..life with be fine..meanwhile Gen Y is not being heard..gets frustrated and leaves...
Posted Friday Jul 31, 2009 by Guest;
Why should ANY generation of workers feel 'engaged' in a system so insecure, corrupt, demoralizing and unfair as working for the interests of capitalists? If older workers feel otherwise, it is probably owing to the fact that most of them are at the height of their earning power and that acquiescence in the status quo is a natural concomitant of age and exactly what the program is designed to produce. The experience of working for capitalists who care nothing for the welfare of their employees, their customers or society at large and the boredom of the work most of us are obliged to do are not calculated to be 'engaging.' Meanwhile, the 'system' has delivered us one disaster after another for decades, some noticeable, like the current depression, others off the radar, such as the fact that real wages in this country have been flat for a generation. That a system so inimical to the public good, and especially to disenfranchised classes such as employees, has survived at all and remained impregnable to serious reform testifies to the power of our ruling class and its work ethic ideology. But it is too much to expect the equally enthusiastic loyalty of every generation to this system, especially from young people only first experiencing their disillusion and just beginning to realize that there are no options..
Posted Tuesday Aug 4, 2009 by Guest;
Loyalty will only be with my Gen X & Y team. I don't trust Baby Boomers at all. Boomers have left us with a terrible mess and we now have a great burden. .

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