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Attention Managers! Your Employees Just Aren't That Into You
By the DiversityInc staff - Jul 14, 2009
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Also read: employee engagement, generations in the workplace, recession, career advice, career coach, mentoring, employee-resource groups

Picture this scenario: You're trying to finish a project but you need some information from your direct report. You call his desk to see if he can give you the information over the phone, but he doesn't answer. You walk over to his desk only for him to put his finger up as an indication that he is busy, and when he finally does look up, he is glaring at you for interrupting his thoughts.

He's probably just dealing with personal issues, right? Possibly. Or he just might not be that into you--and that's not only potentially damaging to you. It could hurt your company as well. Is there a cultural or generational gap? You need to understand what's happening and what, if anything, you can do about it.

Click here to read "Why Are Young Workers Less Engaged Today?"

Click here to read "A Boomer's Lament: Earbuds, Texting & Toilet Seats."

Click here to read "How to Retain Women, Blacks & Latinos in a Recession (VIDEO)."

"Employees who are not engaged are less productive," says Barbara Frankel, senior vice president and executive editor at DiversityInc. "[Disengaged employees] are almost never innovative and don't give you the creative spark necessary to get ahead in the growing global economy."

Here are some signs that your employees are "unplugged" from the company:

1. Coming to work late

2. Leaving early

3. Being on the phone with personal matters and texting during the day

4. Responding negatively or indifferently to teammates

5. Not paying attention in meetings

6. Not making eye contact

So what's the solution? For starters, you have to unload the dead weight, suggests Carolynn Johnson, vice president of business development at DiversityInc.

She also advises having a conversation before assuming the employee is simply disengaged. This, she says, helps your employees understand that you do care about them as a person as well as a worker.

"Before you make any allegations, ask the question: 'Are you OK?'" she says. "It's important to try and remember specific examples of what you are talking about. During the conversation, you, as the manager, may discover that your employee was too afraid to ask for help."

Here are other ways managers can turn the situation around:

1. Don't ignore the situation--address things when they happen

2. Don't try to change someone's passion

3. If there are cultural factors at play, reach out to employee-resource groups

4. Re-evaluate organizational changes and whether the individual still fits the changed corporate climate

Readers' Comments

Your opinions and thoughts...
Posted Tuesday Jul 14, 2009 by Guest;
I'm sorry to say these folks work in my office. They sit around a conference table and scribble; they sneak in and sneak out; they play the victim and others do their job. And because it's a government job, they are basically R.I.P. (retired in place). Unless they physically abuse someone, they're here until they retire for real or die on the job..
Posted Tuesday Jul 14, 2009 by Guest;
This situation exists at my job also but it was created by management. "Favorite" employees are engaged and kept in the loop while other very capable employees are assigned 'dirty work" and ideas are not taken under any consideration. The favorites complain about the workload but when assistance is offered it is refused so that no other non-favorite team members receive any praise. In the Government of Private Sector this practice can really harm a career..
Posted Tuesday Jul 14, 2009 by Guest;
When a manager notices these things, they also need to look at themselves and not just the employees. What are they doing wrong? How did the motivated employees lose interest? What can be done about it? I used to be a motivate employee for a former employer but I lost interest because of the favoritism shown by the managers and because they tolerated unacceptable employee behavior (cliques against other employees, mobbing, bullying, being punished for not showing up at after work activities (such as drinking at a bar--nothing to do with work at all), etc.). I finally get fed up enough to quit.They lost employees because of the other employees. One part-timer quit because another part-timer kept acting as his boss (wasn't--just a coworker). I was even told that the troublesome employees had been put on performance reviews and were violating their reviews but nothing was done about it. Fire the troublemakers and keep the good employees motivated. .
Posted Tuesday Jul 14, 2009 by Guest;
Employees all over the country are seeing their jobs taken away due to high level corporate avarice and greed, their homes taken away by unscrupulous mortgage lenders and real estate sheisters, and managers are NOW wondering why employees aren't engaged?? Why should they be engaged?? Loyalty is a two-way street..
Posted Tuesday Jul 14, 2009 by Guest;
I not only have them in my office, I work for them. Unfortunately my manager and his buddies didn't have enough work to do so they gave them some of our work. Now they have taken over and treat us as second class citizens. He manipulates tasks so that only his buddies get ones that are top priority and give us the grunt work. .
Posted Wednesday Jul 15, 2009 by Guest;
Well, I agree with others. I got a low grade on my williness to work with others. The main people who ask for help with their jobs are the same people that harassed me for ten years prior to my new supervisor. How do you tell the new boss that his boss and co-worker can't be trusted and there is a lot of bad history and feelings. The 2 workers are the only one complaining. I'm generally nice I just don't like having to play nice with people that has sabtoge my work and lied on me. Stole work from me. Even tried to freeze me. .
Posted Thursday Jul 16, 2009 by Guest;
This is a depressing thread of messages. It sounds like many of us need to do less speculating and more communicating. I've been called a "favorite" although I've not been particularly close -- outside of the workplace -- to anyone I've worked for. In fact, I've had quite contentious relationships and diametrically opposed points of view to several of my leaders. But that didn't matter because I've always strived to maintain open and honest lines of communication with my leaders. Whether they want to or not, they need to know where I stand, just as I need to know where they stand (whether I want to or not). This is the only way to work together.Do you think you're not getting the credit that you deserve? Have you *observed* someone actively working against your progress (and therefore the success of the team and company)? Have you proven your capabilities in the existing work you're assigned and want something more challenging? Communicate these things to your leader(s). Communicate these things to your peers. They/we need to know these things. Communicate, communicate, communicate! If you communicate and yet problems persist, you're best to find a new position with a better leader. Avoid speculation...it's of no value. And realize that your percpetions are only that, *your* perceptions..
Posted Friday Jul 17, 2009 by Guest;
I disagree with Ms. Johnson's determination that unloading the "dead weight" is the place to begin. It should begin with the manager doing some soul searching to see if the problem is with himself/herself before accusing the employee. I had been a star performer at one job, and I am a star performer at my current job, but I got caught up with a poor manager at a job I had in between these two jobs. He was a micromanager who questioned everything I did, and that is what led to my disengagement. Try as I might, we didn't get along, which led to poor evaluations, and missed raises and bonuses. I was finally able to leave that job and am very happy with the move I made. I've also been a manager, and I know being a good manager means being empathetic to your staff, having good listening skills, and taking action when needed. Give your staff credit for using the skills that got them the job, and only remove the so called "dead weight" when you can show that all other means have been exhausted..
Posted Saturday Jul 18, 2009 by Guest;
Disengagement is a major business problem, with many causes. These include a lack of skillful management, selection/succession procedures that do not put the right person in the right job, and inattention to climate and culture.The closest thing I see to a "silver bullet" is the solution of putting numbers on the cost of disengagement and its consequences (turnover, low productivity, poor service, lack of innovation, loss of competitive advantage for the company and community etc.)When management (especially senior management) sees the real, frightening cost of the issues, it becomes more likely that they will drive the change that will transform the organization. (For instance, many companies only build working supplier diversity programs once they stop and measure the real ROI benefits in service and savings that these produce.)No one gets out of their comfort zone without a compelling case for action. Hundreds of billions of dollars, and the competitive advantage of nations ride on the engagement issue - and many of the people who make key decisions think in terms of numbers, not on whether their people bring their whole selves to work.Give them the real, hard numbers, plus the basis on which those numbers were derived (c-psolutions has things like how to calculate the cost of turnover etc if anyone needs them). Show them the statistics on the number one reason people leave their jobs, or the impact of disengagement on sales, service and customer retention.Theory speaks to some people, but the business case is the best and most compelling reason to get things done. .
Posted Saturday Jul 18, 2009 by Guest;
Dead weight vs dense management...and I don't mean "dense" as indicating concentrated weight!Over almost 25 years in the professional workplace I've been on both sides of this story, and I believe that the supervisor needs to examine much more than the behavior of an individual to get to the root of the matter. Is the environment safe for the employee to verbalize her/his ennui without being criticized or terminated? Maybe the position isn't a good fit for the employee, after all, but she/he is likely to perform better if she/he feels that that there is an "out," instead of a dead end.Is the employee and the team being led, not simply managed? If a supervisor doesn't comprehend this question, she/he should consider stepping aside. In a knowledge economy, workers are looking for higher levels of need (Maslow) to be met through their work. It's up to the supervisor to ensure these forms of fulfillment, in addition to playing 19th Century industrial task master.Lastly, culture and technology have evolved, but has the supervisor? Isolation via earbuds often allows workers to be "in the zone" and to concentrate better on the task at hand, even while thrashing one's head and mouthing the lyrics of a Metallica song! For workers with untreated ADHD, particularly--and speaking from personal experience--the single auditory stimulus is more soothing to the mind than the distraction of ringing phones, keyboard clicks, and the cacophony of conference calls on speaker in multiple cubicles nearby. .
Posted Tuesday Aug 11, 2009 by Guest;
I will admit- I am VERY disengaged in my job. For the majority of my way, I will be on email, Twitter, and Facebook on my phone. All of this, and still getting all of my work done. I have been told on several occasion show valuable I am to the department. The problem is there is no challenge in my job. I have a master's degree in accounting AND an MBA and am doing a job where no degree is required (just ask my managers....). It is boredom and frustration because I KNOW that I could be doing so much more (and making so much more) but for the time being I'm just here. And being stuck is a TERRIBLE feeling. I have tried to move up but have been told I was not qualified enough- even w/the recommendation of my manager. I have outgrown not only my position, but my company as a whole and I know that I will not be happy until I leave. Perhaps that is what's wrong w/a lot of people because everyone isn't "dead weight"....
Posted Wednesday Dec 30, 2009 by Guest;
Lack of qualified management is a number one cause of employee disengagement. Lack of company interest in removing the "dead weight" manager from a management position they are unqualified for is a close second. Employee turnover is a costly endeavor. .

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