This problem could be easily and cheaply solved with common sense and compassion on the part of the drive through person. A long time ago before the two window system if you ordered something special(no onions or whatever) somewhere like McDonald's they would make you pay then pull over and someone would run the food out to you. All they had to do is let this lady order at the window and pay and ask her to pull over a little bit while her order was cooked(in order to not hold up the line) then an employee should have run out her order to her car as soon as it was ready. It's not that hard.

This was not a matter of discrimination or being treated as a second class citizen. This was the unfortunate circumstance of encountering someone stupid at the drive through.

Walk a mile in a persons shoes,then remember that this could be you,or possibly your child,parent,friend,or any loved one getting this sort of "compassion". You would be livid.

Think about how hard we make life for the very people we share this planet with.

I was previously hard of hearing and have been blessed with a miraculous surgery which restored hearing in one ear for me.

It truly can be a beautiful world out there, but it is up to us to make it so.

I currently live in a very heavily populated area:St. Augustine, FL. This is where the Florida School for the Deaf and Blind is located, but i find when i walk into a restraunt and help my deaf friend by ordering for them that a lot of people taking the order SAY they want to learn sign language but don't know how to go about it. I encourage it; deaf people encourage it! This surprises me because this is a heavily populated city with deaf people, and no one knows how to sign!

I've had the thought of maybe putting a screen at the drive thru like they do at some banks. Sadly that wouldn't do any good if the person doesn't know sign language.

People need to be educated! Sign Language is becoming a bigger deal. People aren't keeping quiet anymore! Schools need to start putting ASL out there as much as the do Spanish and French!

I don't believe touch screens should be used. You have to look at it feasibly. It would cost millions of dollars to switch to touch screens. Then you have to account for all the repairs. You also much remember who is using these touch screens. Many people will not be able to use these touch screen because they don't understand how.

I used to work in a drive-thru. I was more than happy to take an order at the window. However, on a busy day, that means that by the time that car makes it to my window, the three cars' behind orders are ahead of the accommodated car's order. This can't be avoided.

I suggest something a little more realistic and cost efficient. What if every drive thru had one stall that is similar to a Sonic? They would drive up to the parking space that had the menu right there to look at. Then you could push a button when you were ready and buzz an employee to come out and personally take your order. Then the employee would be ready with a pen and paper, already prepared to accommodate you.

The only problem would be to try to find a way for only the people who need it to be allowed to use it. I'm worried that impatient people would try to use it.

There are many reasons why customers don't wish to get out of their car to make an order. Many a young child is in the car, maybe a pet, maybe they had a long day and just want some food. It doesn't matter. If we have this service, (drive-thrus)anyone should be able to use the concept.